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Frequently Asked Questions (FAQ)

I have sent the file twice, what should I do?

Either email our Customer Services ask to have one of the files deleted. To allow us to identify incorrect submission, please, provide us with the following information:

  • Your VAT number
  • Company details
  • Agent VAT number (if applicable)
  • Period format MM/YYYY
  • Suite
  • Date of submission
  • Declared value on the incorrectly submitted file

I have made a mistake on the file, what should I do?

You can use the on-line amendment form


Note: No action is required on errors relating to the commodity code, value, country from - to or goods declared in an incorrect period if;


the value of an error on a single data line does not exceed £5,000 and
the total value of all the errors on a single Supplementary Declaration does not exceed £50,000


Please ensure that the information listed below is entered on all the forms, using a separate form for each period and suite.

  • Your VAT number
  • Company details
  • Agent VAT number (if applicable)
  • Period format MM/YYYY
  • Suite

Can't find the answer to your question?

If you cannot solve your problem here, please email our Customer Services with your query. If you wish to be contacted by phone, please don’t forget to provide us with your phone number.