Accessibility statement for UK Trade Info

This accessibility statement explains how accessible this website is, what to do if you have difficulty using it, and how to report accessibility problems with the website.

This page only contains information about the UK Trade Info website, available at www.uktradeinfo.com.

Using this website

This website is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find the following parts of the service difficult to use.

What to do if you have difficulty using this website

You can contact HMRC for extra support (opens in new tab) if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, email uktradeinfo@hmrc.gov.uk.

What to do if you are not happy with how we respond to your complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC (opens in new tab).

Technical information about this website's accessibility

HMRC is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

Description of a first milestone to fix. We plan to fix this compliance issue by 31 July 2020.

How we tested this website

The website was last tested on [date] and was checked for compliance with WCAG 2.1 AA.

The website was built using parts that were tested by the Digital Accessibility Centre. The full website was tested by HMRC and included disabled users.

This page was prepared on [date when it was first published]. It was last updated on [date when it was last updated].